1. What do you think are three common mistakes made by novice systems analysts in preparing user documentation?
2. In our experience, documentation is left to the very end of most projects. Why do you think this happens?
How could it be avoided?
3. In our experience, few organizations perform as thorough testing as they should. Why do you think this happens? How could it be avoided?
4. Create several guidelines for developing good documentation. Hint: Think about behaviors that might lead to developing poor documentation.